Terms & Conditions
Empathy Works provides tailored, Occupational Therapy Assessments and Interventions.
Supplier: AJ Batchelor Occupational Therapy Ltd Trading As Empathy Works
Registered address: Hill House 23-25 Spur Road, Cosham, Hants, PO6 3DY
Hereafter Empathy Works shall be referred to as ‘the Company’.
Client refers to the individual, business or organisation engaging the services of the Company, responsible for paying the company’s fee.
‘Service Recipient’ refers to the individual personally in receipt of rehabilitation, evaluation, assessment, intervention or training. Should the Service Recipient and Client be one and the same, this shall be stated and that individual will be referred to thereafter as ‘the Client’.
The term of the service provided by the Company will be on going until notice of completion or cancellation is served by either the Client or the Company. Notice of completion or cancellation must be served in writing providing a period of no less than thirty days’ notice. The Company may cancel the agreement with less than thirty days’ notice if the Client or Service Recipient acts illegally, dishonestly or inappropriately in such a manner as to endanger the Company or any of its employees in terms of health, wellbeing or reputation.
Pricing and Payment Terms
The Company reserves the right to review pricing at the end of each financial year. Pricing will be agreed on an individual case basis unless otherwise stated. Clients will be charged at hourly rates for client contact and report preparation. Mileage and travel costs may be added, dependent upon location. Any additional items will be charged at cost.
Package rates are available for assessments for equipment and housing adaptations to include home visit, report and recommendations. Please ask for further information. Clients will be invoiced upon completion of case, or monthly (for ongoing cases). Payment is required in full within 30 days of invoice date unless otherwise agreed.
If an invoice is not paid within the thirty day period a reminder notice will be issued and a £25 late payment fee will be added to the original invoice and will require payment within seven days. If the invoice is not paid before the end of this seven day period the company shall subsequently be entitled to 20% annual contractual interest, including compound interest against any outstanding amount.
If the invoice remains unpaid the Company will engage legal assistance to embark upon court proceedings to recover the sum.
Responsibilities of the Company
The Company shall maintain confidentiality of the client and/or the service recipient with respect to all information provided during the course of the service engagement. The company may share limited information with other parties relevant to the service provision. In this case the information provided shall only be that which is relevant for the other party to carry out any works within the service provision and shall be conducted with the knowledge of the client and/or the service recipient. The company may also break confidentiality to inform the relevant authorities if they are in receipt of any information pertaining to any criminal acts, intended criminal acts or reasonably suspect an individual is at risk of abuse.
The company will also share either, limited or unlimited information, as directed, with any party (such as a carer, solicitor or family member) elected by the client and/or service recipient. In this case the company requires that the client and/or service recipient sign a contractual agreement stating that the company may share the agreed information.
The Company shall, at all times, adhere to the Data Protection Act 1998
The Company shall, at all times, conduct itself with adherence to the code of Ethics and Professional Conduct of College of Occupational Therapists. The Company shall, at all times, conduct itself in adherence to the Equalities Act 2010. The Company shall, at all times, conduct itself in such a manner as to safeguard any vulnerable adults or children. The Company shall, at all times, work to the dictates of its duty of care.
The Company maintains a commitment to work towards the desired outcomes of the client. However, the health and wellbeing of the service recipient shall always be the dominant priority of the Company. Should the health and wellbeing of the service recipient conflict in any way with the desired outcomes of the client or, should the desired outcomes of the client put the health and wellbeing of the service recipient at risk the Company reserves the right to act in the best interests of the service recipient or, if deemed necessary, cancel the service provision.
The Company shall, wherever possible, provide the Client and/or service recipient with notice of no less than fourteen days in advance of any periods of leave or closure. If any person acting on behalf of the company is unable to attend any appointment, at short notice, the persons expected to be present at said appointment will be notified by the Company at the earliest opportunity.
Responsibilities of the Client and Service Recipient
The Client and/or service recipient is required by the Company to be honest, at all times when providing information relevant to the service being carried out by the Company. The Client and/or service recipient is also required to disclose all information required for the Company to carry out the service it has agreed to conduct.
The Client and/or service recipient bears the responsibility to act in a manner which shall not endanger the Company or any of its employees in respect of health, wellbeing or reputation.
The Client and/or service recipient is required to pay all invoices within the stated period. If the Client and/or service recipient is unwilling or unable to pay by reason of lack of funds or disputing an invoice, they are required to notify the Company before the end of the stated payment period.
If the Client and/or service recipient has an appointment with anyone acting on behalf of the Company for which they require a cancellation or reschedule a minimum of one working day notice must be provided. If this period of notice is not provided prior to a cancellation the Company has the right to bill for all or part of the anticipated period of travel and contact time.
If the Client and/or service recipient is negligent in its any of its responsibilities the Company shall endeavour to aid the Client and/or service recipient to rectify the situation however; if this is not reasonably attainable the Company has the right to cancel the service without notice.